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FiveStar Customer Service Strategies > Blog
Customer Loyalty: The Purpose of Business Is to Create a Customer

Customer Loyalty: The Purpose of Business Is to Create a Customer

May 8, 2020 | Customer Service

Smart businesses create their brands with the needs of their best customers in mind. Every policy/procedure/decision is based on what is best for the customer vs. what is most convenient for the business.

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Pulling Back the Curtain: Are Your Employees Providing Customer Service “Magic”?

Pulling Back the Curtain: Are Your Employees Providing Customer Service “Magic”?

May 8, 2020 | Customer Service

Disney is known for creating a legendary customer experience by viewing each interaction as a show. What about YOUR company? How does your employees’ on-stage and back-stage “act” impact your customers’ experience?

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About FiveStar

For more than 20 years, FiveStar Customer Service Strategies has delivered bottom-line results for clients in customer-focused industries across the Southeast. Rita Suiter brings the interactive training directly to you — helping you build a customer-first culture that distinguishes your business through exceptional service delivery.

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