If It’s Not Rated Five Stars, It’s Time to Contact Rita!
Five star customer service is the foundation of your business, and a well-trained staff that consistently exceeds customer expectations will always set your organization apart.
Because 51% of customers will never do business with you again after just one negative experience.
Customer Service Coaching
Because 7 out of 10 customers will spend more money with a company that delivers great service.
Because customers will tell an average of 15 people about a poor service experience.
Because 96% of consumers say customer service is a critical factor in their choice of brand.
Because evaluating the customer experience is crucial — you can’t fix what you don’t know.
Meet Customer Service Coach Rita Suiter
Rita Suiter helps companies and organizations up their game to win — and keep — more loyal customers. Her engaging methods and fresh perspective have helped leading healthcare organizations, financial services providers, educational institutions, tourism/government agencies and retail/wholesale companies instill positive “five star customer service” habits in their employees and build customer-first cultures.
If you’re looking to polish your brand, fine-tune your service delivery or establish a fresh approach — it’s time to partner with FiveStar Customer Service Strategies. Just call (229) 563-7482 or email Rita here.
Coaching & Consulting
Coach Rita Suiter brings the training to you, optimizing your dollars and driving bottom-line performance improvement. Personal and small-group coaching, train-the-trainer services and companywide training options are available.