“Service Skills are essential, personally and professionally.”
Elevate the Customer Experience
Free Consultation
Rita Suiter, A leading Customer Experience Trainer
Great service is the foundation of a sustainable business. Your frontline always impacts your bottomline. FiveStar Customer Service Strategies, is equipped to guide companies and organizations who are seeking to improve their customers’ experience and generate more loyal customers. We are an educational, interactive, and motivational customer experience company. We can bring the training directly to your business, saving you time, resources, and travel expenses.
FiveStar Customer Service Strategies is a business builder and customer experience engineer. Our engaging methods and fresh perspectives have helped leading healthcare organizations, financial service providers, tourism/hospitality agencies, government entities, and retail/wholesale companies instill positive habits and build customer-first cultures. We continuously incorporate client feedback to tailor our programs and strategies.
About FiveStar Customer Service Strategies, LLC
For over 20 years, our customer service strategies have delivered bottom-line results for clients in customer-focused industries across the Southeast. Rita Suiter brings the interactive training directly to you — helping you build a customer-first culture that distinguishes your business through exceptional service delivery.
About FiveStar Customer Service Strategies
For twenty years, our customer service strategies have achieved positive results for clients in customer-focused industries across the nation. Rita Suiter brings the interactive training directly to you — helping you build a customer-first culture that distinguishes your business through exceptional service delivery.
How Would You Rate Your Customer Service?
If It’s Not Rated Five Stars, It’s Time to Contact Rita....
Outstanding customer service is the backbone of your business, and a well-trained team that consistently exceeds customer expectations will always provide your organization with a competitive advantage in today’s market.
Service Improvement
Customer Service Coaching
Performance Enhancement
Brand Building
Mystery Shopping
Did you know that…51% of customers will never do business with you again after just one negative experience?
Because 7 out of 10 customers will spend more money with a company that delivers great service.
Because customers will tell an average of 15 people about a poor service experience.
Because 96% of consumers say customer service is a critical factor in their choice of brand.
Because evaluating the customer experience is crucial — you can’t fix what you don’t know.
Service Improvement
Customer Service Coaching
Performance Enhancement
Brand Building
Mystery Shopping
Because 51% of customers will never do business with you again after just one negative experience.
Because 7 out of 10 customers will spend more money with a company that delivers great service.
Because customers will tell an average of 15 people about a poor service experience.
Because 96% of consumers say customer service is a critical factor in their choice of brand.
Because evaluating the customer experience is crucial — you can’t fix what you don’t know.
If your team isn’t providing a consistent positive customer service experience, it’s time for FiveStar training.
Our Services
FiveStar Customer Service Strategies, specializes in helping clients build a customer-first culture that sets your business apart through exceptional service delivery. We serve as your working partner and offer the following customized services:
Consulting
Retreats and Workshops
Observation and Shadowing
Motivational Speaking
Tourism & Agritourism Development
Coaching
Facilitation
Image Building
Mystery Shopping
Lunch-n-Learn Presentations
The FiveStar Customer Service Strategies Advantage
Is your organization facing significant change, high employee turnover, low morale, increasing customer complaints, or burnout from doing more with less? Are your employees struggling to find a balance between their work and home lives, or do they simply need a boost of positive energy and stimulation?
Rita Suiter is available to be your working partner. Clients say her engaging, motivational, and action-driven presentations have provided their employees with a clearer sense of direction, understanding, and renewed confidence. We aim to positively impact your workplace by enhancing morale, improving retention, and fostering loyalty among customers and employees, along with boosting productivity. We strive to foster a workplace built on respect, self-awareness, teamwork, and empathy. Remember, you will never get employees to treat customers better than they are treated themselves.
Consulting - Training - Speaking
Corporate training needs evolve. However, the value of employee training is timeless. It instills confidence in your workforce, which transcends to the customers you serve.
Happy employees = happy customers = business success. FiveStar Customer Service Strategies, customizes all presentations and strategies for clients.
Our FiveStar Benefits
Soft skills are what separate average from high performers.
We specialize in soft skill training including interpersonal skills, emotional intelligence, communication skills, collaboration, teamwork, adaptability, and problem-solving. This leads to better employee and customer engagement, resulting in increased efficiency and higher profitability.
Improved Employee Performance
Employees are your greatest asset. Investing in enhancing their professional development, career building and well building will help improve retention and recruitment. Employees who are competent, confident and committed impact the customer experience and creates more self-awareness and leadership.
Improved Employee Satisfaction and Morale
An investment in training fosters employee morale and demonstrates that they are valued. This results in a healthier and happier workplace environment. Ongoing employee feedback keeps the line of communication open and improves engagement and retention.
Opportunities to Improve
A robust training and development program enables your workforce to acquire and develop new skills, resulting in a smoother and more seamless customer experience. An engaged employee is more focused and efficient. The better employees feel about what they do, the more they will contribute to a company’s growth.
Reduced Employee Turnover
Training is seen as an additional company benefit. According to the Society for Human Resource Management (SHRM) Skills Gap 2019 research, about 75% of HR professionals say there is a shortage of soft skills in candidates for job openings.
A Harvard University study found that up to 80% of an individual’s career achievements are influenced by soft skills, with hard skills contributing only 20%.
Nearly 63% of individuals who underwent soft skills training reported a positive impact on their performance. (Wiley Workplace Intelligence Report).
About Rita Suiter
Rita Suiter helps organizations through consulting, coaching, program facilitation, image and team building, tourism development, and customer service in each of her areas of expertise. She has the knowledge and expertise necessary to design programs that engage participants and impact behavioral change.
Rita listens, observes, creates, and responds to your business’s individual needs and expectations. Using her unique “edutainer” (a combination of an educator and an entertainer) style, engaging programs, and innovative strategies, Rita gives employees a renewed sense of confidence, direction, energy, and validation.
View Rita Suiter’s Keynote Speech at the Eastern Shore Tourism Summit
Are you ready to improve your customer service skills?