Retreats
Our Services
Top-Notch Customer Service Strategies
Since launching FiveStar Customer Service Strategies, LLC in 1999, Rita has built her business primarily on referrals. She incorporates an educational, motivational, interactive, and customized approach into her presentations and strategies. Her services are delivered on-site, with presentations and programs designed exclusively to meet each client’s specific needs and expectations.
Rita has the expertise necessary to design innovative programs that engage participants and stimulate behavioral and organizational change. Professional strategies and tools are developed to have a dynamic and sustaining impact on companies seeking to invest in their employees and upgrade their service delivery.
Coaching and Consulting
Coach Rita Suiter brings the training to you, optimizing your investment and driving bottomline performance improvement. One-on-one, small-group coaching, train-the-trainer services, and company-wide training options are available.
Program Facilitation
Identify bottlenecks and build synergy between co-workers and departments with a facilitated retreat or planning session.
Workshops and Retreats
Engaging FiveStar workshops gets everyone on their feet and in the game, from frontline employees to top-line managers.
Tourism Development
Rita has an extensive background in destination marketing and hospitality and will help you explore new ways to raise the bar on your ‘visitor experience.’ From a full-day or multi-day training options, Rita meets the schedule of her clients and provides ‘marketing tips’ to help boost attendance.
Motivational Speaking
Whether it’s a keynote address, session presentation, or panel discussion, let Rita deliver a high-energy, power-packed, customized presentation for your next meeting or event.
Mystery Shopping
Get an objective, in-depth evaluation of your service delivery through the eyes of a customer-service pro. Real-time feedback and service gaps are identified through unfiltered insights to help pinpoint areas of improvement.
Rita’s Five Key Marketing Points
Customized
FiveStar’s training programs are specifically designed learning experiences that cater to the unique needs, goals, and objectives of an organization and its employees. Careful consideration is given to the organization’s culture, values, and business objectives.
FiveStar enlist direct client input, to tailor all programs and strategies to meet specific needs and expectations.
Real and Practical Applications
Rita has firsthand experience in hospitality and customer service. She has the ability to relate to workers at all levels with sincerity to build engagement, trust and rapport. While textbook training is great, Rita’s personal stories, hands-on experiences and training techniques are authentic.
Diversity
Rita has worked with a diversity of companies, organizations and workforces including 18-wheeler truck drivers, healthcare providers, tourism professionals, golf pros, county managers, educators/students, bankers, utility managers, property supervisors, and agri-tourism farmers…from front-line to CEOs.
Flexible
We will accommodate your schedule and go directly to your place of business saving you time, travel, and resources.
Partnership
FiveStar Customer Service Strategies, serves as a ‘working partner’ throughout the business relationship.
Our Services
FiveStar Customer Service Strategies, LLC helps you develop a blueprint to distinguish your business in a highly competitive marketplace. We will customize services and strategies to best fit your needs and expectations:
FiveStar Customer Service Strategies, LLC’s client list includes: