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Customer Experience statistics:
80% of buyers are more likely to purchase when brands offer personalized customer experiences. (Freshworks)
42% of consumers would pay more for a friendly, welcoming customer service experience. (PwC)
Consumers are 5.1 times more likely to recommend a brand after an excellent customer service experience. They’re also 3.5 times more likely to purchase from a business after positive customer experiences. (Qualtrics)
The top 10 preferred communication channels are email, phone, in-person, online chat, mobile apps, messenger apps, text/SMS, online portals, video chat, and social media. (Salesforce)
Rita’s engaging methods and fresh perspectives have assisted leading healthcare providers, financial services providers, educational institutions, destination marketing organizations, government agencies, and retail/manufacturing companies in fostering positive fivestar customer service habits among their employees, thereby cultivating customer-first cultures.
If you’re looking to enhance your brand, elevate your service delivery, or implement a new strategy, partner with FiveStar Customer Service Strategies.
Contact us: 229.563.7482 – 5starcss@bellsouth.net – or complete the contact form
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Your company deserves a coach who takes the time to get to know your service culture, employees, and challenges to help you create a smooth, seamless, and memorable service experience. You deserve a coach who listens, observes, creates, and responds to your specific needs and expectations.
Give us a call, and let’s discuss how we can help you improve your business and service culture.