Developing positive customer service habits, communication, and interpersonal skills.
Why Train?
Customer Service Consulting and Customized Training
Exceptional service isn’t an expense; it’s a opportunity to invest in your most priceless asset ... your people.
Great companies understand their frontline always impacts their bottomline. The focus is shifting from simply delivering information to creating transformative experiences.
In the realm of customer service, staying ahead of the curve is a strategic necessity. A well-trained staff that consistently exceeds customer expectations will always give your organization an edge in today’s competitive marketplace.
Additionally, investing in training leads to more engaged employees and managers, enhancing their knowledge and improving both internal and external customer service skills.
The reality is that if training is placed on the back burner, a ceiling is also placed on growth. If growth is what you seek, then training is how you will find it. It always starts from the top down.
Companies that invest in training outperform the market by more than 45%. Companies that don’t under-perform by 22%. -American Society for Training & Development-
The FiveStar Way
Rita brings the training directly to you with a customized, on-site solution uniquely designed for your industry and your people.
Benefits of outsourcing training:
- Training partners are subject matter experts
- Enables companies to maintain focus on business goals and core strengths
- A cost-effective way to develop staff who typically respond greater to a trainer from outside the company
The FiveStar Style
Rita’s style is energetic, educational, and interactive. Quizzes, role-playing, and engaging activities promote participation and knowledge retention. Your employees will enhance their internal and external customer service skills.
Why FiveStar Training Works
FiveStar training has a dynamic and long-term impact on companies who want to increase their knowledge of the service industry and upgrade their internal and external customer service skills. This includes:
An investment in training has a significant, long-term impact.
Employees serve as brand ambassadors. If you take good care of your employees, they will, in turn, take good care of your customers.
What Customer Service Is
Deliberate
It involves creating a service awareness and a clear understanding of your customers’ needs and expectations and the ability to deliver it consistently with each and every interaction. If you don’t care or make it a priority, your customers’ never will.
Focused
All actions are centered on how they impact the ‘customer journey’ from their first encounter to their most recent interaction. It encompasses the entire series of interactions customers have with your brand from the moment they learn about your products or services to the point where they become repeat customers.
Long-Term
Building a customer experience culture requires an ongoing commitment from leadership.
Measured
Successful service initiatives are measured and monitored.
What Customer Service Isn’t
Haphazard
It can’t be an occasional effort or a flavor-of-the-month program.
Accidental
It can’t happen just because you hire nice people. A holistic approach is not a luxury but a necessity.
Inconsistent
It can’t happen to some of your customers some of the time. Inconsistency impacts progress and success.
“We are what we repeatedly do. Excellence, then, is not an act, but a habit.” Aristotle
Short-Term
There is no quick fix or silver bullet.
“Customer service is a day in, day out ongoing, never ending, unremitting, persevering, compassionate type of activity.” Leon Gorman
Let’s Work Together
Rita’s philosophy remains the same: Service skills are essential…personally and professionally.
Once mastered, soft skills are transferrable regardless of your job role.