Great companies understand that customers show appreciation for excellent service with their wallets. At the same time, an investment in training creates more engaged employees and managers — increasing their knowledge and upgrading their internal and external customer service skills.
In fact, if you’re wondering, “What if I invest in training and my people leave?” What if you don’t … and they stay?
The FiveStar Way — Rita brings the training directly to you with a customized, on-site solution uniquely designed for your industry and your people. Outsourced training saves you time and money — and employees typically respond much better to a trainer from outside the company.
The FiveStar Style — Rita’s style is high-energy, educational and interactive. Quizzes, role-playing and engaging activities encourage participation and retention. Your employees increase their knowledge and upgrade their internal and external customer service skills.