Great companies understand that customers show appreciation for excellent service with their wallets. At the same time, an investment in training creates more engaged employees and managers — increasing their knowledge and upgrading their internal and external customer service skills.
In fact, if you’re wondering, “What if I invest in training and my people leave?” What if you don’t … and they stay?
The FiveStar Way — Rita brings the training directly to you with a customized, on-site solution uniquely designed for your industry and your people. Outsourced training saves you time and money — and employees typically respond much better to a trainer from outside the company.
The FiveStar Style — Rita’s style is high-energy, educational and interactive. Quizzes, role-playing and engaging activities encourage participation and retention. Your employees increase their knowledge and upgrade their internal and external customer service skills.
Why FiveStar Training Works
FiveStar training has a dynamic and long-term impact on participants who want to increase their knowledge of the service industry and upgrade their internal and external customer service skills. This includes:
- Developing positive customer service habits, communication and interpersonal skills.
- Improving employee attitudes, job performance and professional etiquette.
- Increasing employee service knowledge, time management and teamwork.
- Enhancing employee workplace opportunities, sales & marketing knowledge, and leadership & supervisory skills.
Click on the video for a message from Rita.
An investment in training has a dynamic and long-term impact — if you take good care of your employees, they will take good care of your customers!
What Customer Service Is:
- Deliberate (it involves a clear understanding of your customers’ needs and expectations, and the ability to deliver it consistently with each and every encounter).
- Focused (all actions are centered on how they impact your customer — from email and phone etiquette to face-to-face interactions).
- Long-term (building a customer service culture requires an ongoing commitment from leadership).
- Measured (successful service initiatives are measured and monitored).
What Customer Service Isn’t:
- Haphazard (it can’t be an occasional effort or a flavor-of-the-month program).
- Accidental (it can’t happen just because a nice person was hired).
- Inconsistent (it can’t happen to some of your customers some of the time).
- Short-term (there is no quick fix or silver bullet).