If you really want customers to come back, you must create clear-cut service goals and then deliver on them consistently. That takes training — for you, your managers and your staff. But when it all comes together — when everyone is focused on serving the customer — the pay-off goes straight to your bottom line. Remember the old retail adage? Customers remember the service a lot longer than they remember the price!

Coaching & Consulting

Customer Service Coach Rita Suiter brings the training to you, optimizing your training dollars and driving bottom-line performance improvement. Personal and small-group coaching, train-the-trainer services and companywide training options are available. Learn more …

Tourism Development

Explore new ways to raise the bar on your visitor experience with customized training — from a full day to multi-day programs. Learn more …

Program Facilitation

Identify bottlenecks and build synergy between co-workers and departments with a facilitated retreat or planning session. Learn more …

Image Building

The key to increasing brand recognition? Deploy a consistent, compelling look and feel across all your marketing activities. From print advertising to social media and pay-per-click ads, Rita will show you how to stand out! Learn more …

Mystery Shopping

Get an honest, in-depth evaluation of your service delivery through the eyes of a customer-service pro. Learn more …