Rita has an incredible style of training that is authentic and energizes her audience. She continues to be one of our most popular presenters at the Southeast Tourism Society Marketing College. I highly recommend FiveStar Customer Service Strategies if you are looking to raise the level of service your employees provide.

With the support and leadership of FiveStar Customer Service, our organization has truly transformed our relationship with our patients. Customer service is now embraced in our strategic plan, and is recognized as fundamental to our success as a Regional Hospital. FiveStar aided us in developing an individualized solution that will meet our long-term commitment to understand, meet and exceed our customers’ expectations.

I literally see participants hop out of their seats with an almost urgent need to tell their “story” as it relates to Rita’s training.  I know this is because she has brought their experiences to life and created that “A-ha” moment for them.  Because they felt engaged and understood, I know they will take that training with them back their workplace environment and carry it into their personal lives.  It’s amazing to watch it happen.

Rita has presented our Guest Excellence customer service training for several years. She references real-life situations in her seminars that everyone can relate to, and our people respond to her with great enthusiasm. It’s easy to recognize when someone is genuinely passionate about what they do, and Rita definitely is one of those people.

Not only is Rita amazing to listen to, but her seminars are so interactive and fun. There is never a dull moment! You are guaranteed to walk away with a wealth of knowledge about what it truly means to be in the hospitality industry. I know myself and my team did! I would definitely recommend any in the Hospitality industry to have their team attend one of her events.

Thank you so much for taking time out of your busy schedule to acknowledge our team. I look forward to seeing you every year and enjoy your wealth of knowledge you freely share with us. I have to be honest with you. I was on my way to the first seminar and I was apprehensive about being able to stay awake. That definitely wasn’t the case! You make the experience a blast so it’s really easy for me to be an ambassador for you and pass on your knowledge. I thank you from the bottom of my heart. Hope you have a great blessed year and can’t wait to see you in the future.

2 months ago, I had the privilege of attending a Hospitality/Tourism workshop. Little did I know that at the end of the day I would be so Encouraged and fueled by the "WOW" affect of Hospitality. … I can't Imagine my Hospitality career going anywhere if I cannot be the #Smile in someone's day. BTW: I'm a note taker. 15 pages of notes, that will forever be etched in my Hospitality Heart. Thank You Rita Suitor, for Investing in me, so I can become a Better version of who I'm meant to be.

Rita uses genuine positive energy in her classes and is so interactive with everybody in the room!

Rita is the absolute best! If she's ever in your city please sign up for one of her seminars.

I had the immense pleasure of listening to Ms. Rita Suiter speak to my class during Marketing College. I can't thank you enough for breathing such life into us today! It was an honor. Thanks again!